Challenge: A newly hired human resource manager wanted to establish rapport with staff and build new avenues for two-way communication. Her focus group identified the need to create a more welcoming environment. The organization was too small to have a full-fledged orientation program, but big enough that cooler side chat didn’t effectively communicate company vision and values.
Solution: In an off-site workshop, employees design actions and commit to steps for creating a welcoming environment.
Approach: Susan Bower Consulting designs and leads workshops that begin with one-on-one conversations about the participants’ own best experiences. Participants find common themes among these experiences then ask what is preventing them from having that here. Groups disempowered by workplace change begin to realize that there are ways that they themselves could shift the environment, rather than waiting on management to do so.
Corporate conversations often get trapped in one of two extremes –
all whining all the time or warm, fuzzy corporate speak that leads no where. Susan Bower consulting leads authentic engagement that is essential for sound business strategy.
• Diagnose Change Readiness
• Assess Organizational Capacity for change
• Design Corporate Scorecards and Strategy Maps
• Provide 360o Assessments and Climate Surveys
• Conduct Appreciative Inquiry for new directions
• Lead Action-Research for Organizational Development