“We figured out how to kill
policy when it becomes irrelevant.” Challenge: The company grew from 50 to 75 employees in six months; launched a for-profit offering under the umbrella of the non-profit parent;. This resulted in lots of cultural changes. No business policies existed other than human resource policies. The organization needed to grow to the next level of sophistication, without jeopardizing success already gained as a result of being small and flexible. Solution: Create policies that reflect real solutions to irritating inefficiencies and help people do their job better. Open eyes of staff to new levels of professionalism. Approach: Susan Bower Consulting creates action-learning teams who research and develop relevant policy. Initially we interview staff to ask where things are and are not working well, and identify where things were working well but not captured in a written policy. Then the action-researchers investigate industry standards looking for effective solutions. The first policy was about developing and revising policy, including provisions on how to kill policy when it becomes irrelevant. Inherent in people are good ideas. Susan Bower Consulting creates the opportunity to articulate them in a way that makes sense and helps the organization flourish. |
Susan
Bower Consulting develops Effective Business Processes by: • Diagnose Organizational Effectiveness • Assess Organizational Capacity for growth and development • Design Departmental Scorecards and Strategy Maps • Provide 360o Assessments and Climate Surveys • Conduct Appreciative Inquiry for new directions • Lead action-Research for Organizational Development |
|||
|